| 000 | 01629cam a2200409 a 4500 | ||
|---|---|---|---|
| 001 | 15075195 | ||
| 003 | OSt | ||
| 005 | 20150224172812.0 | ||
| 008 | 071108s2009 maua b 001 0 eng | ||
| 010 | _a 2007045960 | ||
| 020 | _a9780071277501 [paperback] | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a4th edition | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2009. |
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| 300 |
_axix, 294 pages : _billustrations (some colored) ; _c26 cm. |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes glossary, bibliographical references, and index. | ||
| 505 | _aContents: Part 1 The profession -- Part 2 Skills for success -- Part 3 Building and maintaining relationships | ||
| 541 |
_aCagnaan _hP 420.00 |
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| 546 | _aEnglish | ||
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cREF |
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| 998 |
_cLexandrea[new] _d2/24/15 |
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| 999 |
_c2767 _d2767 |
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