000			02085cam a22003618i 4500
001			18503128
003			OSt
005			20160804165019.0
008			150223s2017 mau 001 0 eng
010			_a 2015006437
020			_a9781494943646 [paperback]
020			_a0134080211
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
042			_apcc
082	0	0	_223
100	1		_aCasado, Matt A.
245	1	0	_aFront office management : _bin hospitality lodging operations / _cMatt A. Casado.
260			_a[no place of publication] : _b[no name of publisher], _cc2014.
300			_axix, 401 pages :
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes glossary and index.
505			_aContents: Part 1: Introduction to front office management -- Chapter 1: The front office manager in hospitality lodging operations -- Chapter 2: Design of the front office department -- Chapter 3: Front office technology -- Part 2: Professional aspects of front office management -- Chapter 4: Effective communication at the front office -- Chapter 5: The front office and customer service -- Chapter 6: Front office human resource management -- Part 3: Rooms rates and reservations -- Chapter 8: Selling on the job -- Chapter 9: The reservation process -- Part 4: Front office operations -- Chapter 10: Registration and guest accounting -- Chapter 11: The night audit -- Chapter 12: Guest check-out -- Part 5: Front office financial controls, security and job-seeking strategies -- Chapter 13: Operational controls -- Chapter 14: Guest security and safety -- Chapter 15: The front office as an initial stage in a hospitality career.
541			_xRene Osorno _yHRM and Tourism _zTourism
546			_aEnglish
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
998			_cjesstony [new] _d08/01/2016
998			_cAillen[checked] _d08/04/2016
999			_c2836 _d2836