| 000 | 01514cam a22003737a 4500 | ||
|---|---|---|---|
| 001 | 16443855 | ||
| 003 | OSt | ||
| 005 | 20151117085456.0 | ||
| 008 | 100902s2012 nyua b 001 0 eng d | ||
| 010 | _a 2010936298 | ||
| 020 | _a9788126161065 [hardbound] | ||
| 040 |
_aSISPL _cSISPL _dA$D _dYDXCP _dBTCTA _dDEBSZ _dBWX _dMUU _dH9Z _dDLC |
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| 042 | _alccopycat | ||
| 082 | 0 | 0 | _223 |
| 100 | _aSharma, Sandeep | ||
| 245 |
_aQuality in hospitality services / _cSandeep Sharma |
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| 260 |
_aNew Delhi, India : _bAnmol Publications Pvt. Ltd., _cc2014 |
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| 300 | _avii, 288 pages | ||
| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes bibliography and index | ||
| 505 | _aContents: 1. Introduction -- 2. Service quality and effectiveness management -- 3. Customer value and service orientation -- 4. Quality satisfaction -- 5. Quality improvement management in hospitality -- 6. The idea of quality services -- 7. Methods of training programme | ||
| 541 |
_aBenchmark _hP 5109.00 _xRene Osorno _yHRM and Tourism _zHRM |
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| 546 | _aEnglish | ||
| 650 | 0 |
_aHospitality industry _xManagement. |
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| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 906 |
_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cREF |
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| 998 |
_cida[new] _d05/19/2015 |
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| 999 |
_c3474 _d3474 |
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