| 000 | 01695cam a2200361 a 4500 | ||
|---|---|---|---|
| 001 | 4033003 | ||
| 003 | OSt | ||
| 005 | 20151007102708.0 | ||
| 008 | 980303s1998 nyua b 001 0 eng | ||
| 010 | _a 98016190 | ||
| 020 | _a0471255424 [paperback] | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 082 | 0 | 0 | _221 |
| 100 | 1 | _aBecker, Hal B. | |
| 245 | 1 | 0 |
_aAt your service : _bcalamities, catastrophes and other curiosities of customer service / _cHal Becker |
| 260 |
_aNew York : _bJohn Wiley & Sons, _cc1998 |
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| 300 |
_axxi, 258 pages : _billustrations ; _c23 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
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| 500 | _aIncludes index. | ||
| 505 | _aContents: 1 I gotta write this book -- 2 Getting here and there -- 3 Discount heaven and hell -- 4 Gizmos and glitches -- 5 Room service -- 6 Retail headaches -- 7 Feed me! love me! -- 8 This is service -- 9 You can bank on it -- 10 Death and taxes -- 11 The finer things of life -- 12 Almost perfect -- 13 Your money's worth: ingredients of great customer service -- 14 Ten of the best companies -- 15 The future of customer service | ||
| 541 |
_aGoodwill Book Store _hP785.00 _xChristopher Biore _yBusiness and Accountancy _zBSBA-Human Resouce Development Management |
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| 546 | _aEnglish | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cREF |
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| 998 |
_ckress[new] _d09/28/2015 |
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| 999 |
_c4219 _d4219 |
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