000			01801nam a2200361 4500
001			00037225
003			OSt
005			20160715124440.0
008			1996 nyu e eng
020			_a0826192505 [hardbound]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aMessner, Roberta L.
245			_aIncreasing patient satisfaction : _ba guide for nurses / _cRoberta L. Messner and Susan J. Lewis.
260			_aNew York : _bSpringer Publishing, _cc1996.
300			_axvi, 255 pages : _c24 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505			_aContents: Chapter 1 What do patients really want? (it may be different than you think) -- Chapter 2 The changing american healthcare scene and patient satisfaction -- Chapter 3 Quality isn't a coincidence -- Chapter 4 Yes, patients do have rights -- Chapter 5 Patient education: a key to increased satisfaction -- Chapter 6 Creating a hospitable and healing environment -- Chapter 7 How to handle a customer complaint -- Chapter 8 Measuring and evaluating patient satisfaction findings: looking for the lesson -- Chapter 9 Be kind to yourself and your co workers: a plan for enhanced morale and patient satisfaction.
541			_xMercy Milagros Apuhin _yNursing _zNursing
546			_aEnglish
650			_aNursing _xQuality control.
650			_aPatient satisfaction .
650			_aNurse and patient.
650			_aPatient Satisfaction _xnurses' instruction.
650			_aQuality of Health Care _xnurses' instruction.
700			_aLewis, Susan J.
942			_2ddc _cBK
998			_cSharmine[new] _d06/15/2016
998			_cAillen[checked] _d07/05/2016
999			_c5656 _d5656