000			01724nam a22003017a 4500
001			12687295
003			OSt
005			20160927111156.0
008			160825b xxu||||| |||| 00| 0 eng d
020			_a9679959473 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aKearney, Elizabeth I.
245			_aEveryone is a customer / _cElizabeth I. Kearney and Michale J. Bandley.
260			_aMalaysia : _bGolden Books Centre., _cc1990.
300			_avi, 231 pages : _c25 cm
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
505			_aContents: 1. Why everyone's a customer -- 2. The customer revolt -- 3. Put yourself in the customer's shoes -- 4. Why everyone's a salesperson -- 5. Your attitude makes the differences -- 6. How your self esteem affects the sale -- 7. Telephone persuasion -- 8. Listen to the customer -- 9. Words aren't enough -- 10. Games customers play -- 11. Dealing with anger -- 12. Strategies of negotiation -- 13. A creative approach to customer relations -- 14. Packaging makes a statement -- 15. Stress and the customer -- 16. Customers: today and yesterday -- 17. Management makes a difference in customer relations -- 18. The right staff makes the differences -- 19. Tips from the front line -- 20. Modeling for success -- 21. Service success models -- 22. Insider anecdotes.
541			_xChristopher Biore _yBusiness and Accountancy _zBSBA-Marketing Management
546			_aEnglish
650			_aCustomer relations.
700			_aBandley, Michale J.
942			_2ddc _cBK
998			_cJia[new] _d08/25/2016
998			_cAillen[checked] _d09/27/2016
999			_c6142 _d6142