000			01457nam a22003137a 4500
001			00198103646
003			OSt
005			20160916190944.0
008			160916b xxu||||| |||| 00| 0 eng d
020			_a9789712725647 [newsprint]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aSancianco, Herbert M.
245			_aCreating great customer service / _cHerbert M. Sancianco.
260			_aMandaluyong City : _bAnvil Publishing, Inc., _cc2012.
300			_axiii, 146 pages : _billustrations ; _c19 cm
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references.
505			_aContents: Customer service is a corporate way of life -- The contact points of customer service -- Causes and consequences of a bad customer service -- The customer is king: make the right moves -- Characteristics of great customer services -- The ambiance for a great customer experience -- Creating an excellent customer service program -- Quantifying business loss due to poor customer service -- Program continuity.
541			_xChristopher Biore _yBusiness and Accountancy _zBSBA-Marketing Management
546			_aEnglish
650			_aCustomer services.
650			_aCustomer relations.
650			_aCustomer relations _xManagement.
942			_2ddc _cBK
998			_cJia[new] _d09/16/2016
999			_c6248 _d6248