000			02950nam a2200313 4500
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005			20171107172127.0
008			171015b xxu||||| |||| 00| 0 eng d
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aFernandez, Lady Dianne
245			_aSatisfaction and problems encountered by the tourists to the historical sites in Cebu City / _cLady Dianne Fernadez [and four others].
260			_aCebu City, Philippines : _cc2015.
300			_av, 64 leaves :
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
501			_aThesis (Degree of Bachelor in Science in Tourism) -- University of Cebu-Banilad, Cebu City.
504			_aIncludes bibliographical references (51-64 leaves).
520			_aSummary: This study determined the satisfaction and problems encountered by the tourists to the historical sites in Cebu City such as: Basilica Minore del Sto. Niño, Fort San Pedro, Plaza Independencia, Yap-Sandiego Ancestral House, and Cebu Metropolitan Cathedral.This study utilized the descriptive-correlation research design. There were 371 respondents; 257 from Basilica Minore del Sto. Niño, 11 from Fort San Pedro, 22 from Plaza Independencia, 7 from Yap-Sandiego Ancestral House, and 74 from Cebu Metropolitan Cathedral. A researcher made questionnaire was used in gathering data. Statistical treatment that was used for data analysis was the simple percentage, weighted mean, and chi-square test of independence. The result showed that the tourists were highly satisfied with the historical sites in Cebu City in terms of the physical appearance, safety and security, facilities and accommodation, accessibility of the historical sites, as well as the products and services. It also showed that the tourist did not encounter problems when they visited the historical sites in terms of service and accommodation given by the staff of the historical site, sanitation, health care facility, safety and security, special services for PWDs and senior citizens, occasional reservations, local language used, traffic congestion and beggars near the historical site. There is significant relationship between the level of satisfaction and problems encountered by the tourist in historical sites. It was concluded that the most of the respondents were highly satisfied with the historical sites and that they did not encounter problems when they visited the historical sites. This study suggested several programs for the sustainability of the historical sites. These programs were recommended to be implemented by the curators.
541			_xRene Osorno _yHRM and Tourism _zTourism
546			_aEnglish
700			_aMinguito, Ryan Angelo
700			_aNaparota, Angela Faye
700			_aPulvera, Marilou
700			_aSumanda, Mary Ann
942			_2ddc _cBK
998			_cSharmine[new] _d10/15/2017
999			_c7684 _d7684