| 000 | 01383nam a2200325 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180702151155.0 | ||
| 008 | 180511b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8179291006 [paperback] | ||
| 040 |
_aUniversity of Cebu- Banilad _cUniversity of Cebu- Banilad |
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| 100 | _aWilliams, Gerry. | ||
| 245 |
_aResolving issues / _cGerry Williams. |
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| 250 | _aFirst edition. | ||
| 260 |
_aNew Delhi : _bInfinity Books, _cc2005. |
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| 300 | _a118 pages : | ||
| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 440 | _aSimple step by step series. | ||
| 504 | _aIncludes appendix. | ||
| 505 | _aContents: 1 Victim or victor -- 2 The chemistry of fear -- 3 Fear management -- 4 Approaches to confrontation management -- 5 handling the difficult or irate customer -- 6 What if it doesn't work? dealing with possible threat -- 7 Conflict resolution -- 8 Impact factors -- 9 Options -- 10 Danger signs- possible assault imminent -- 11 Practicalities -- 12 What next?. | ||
| 541 |
_xChristopher Biore _yBusiness and Accountancy _zBSBA-Human Resouce Development Management |
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| 546 | _aEnglish | ||
| 650 | _aresolving issues. | ||
| 942 |
_2ddc _cBK |
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| 998 |
_cmariz[new] _d05/11/2018 |
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| 998 |
_cAillen [checked] _d06/06/2018 |
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| 998 |
_cAillen[checked] _d07/02/2018 |
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| 999 |
_c8317 _d8317 |
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