000			02507nam a2200325 4500
003			OSt
005			20190712165754.0
008			180709b xxu||||| |||| 00| 0 eng d
040			_aUniversity of Cebu- Banilad _cUniversity of Cebu- Banilad
100			_aManaug, Jenilyn C.
245			_aMaintenance, safety, and customer service assessment in Rainforest Park Cebu / _cJoy L. Halasan [and four others].
260			_aCebu City : _c2016. _bUniversity of Cebu,
300			_aiv, 57 leaves :
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
501			_aThesis (Degree of Bachelor of Science in Tourism) -- University of Cebu- Banilad, 2016.
504			_aIncludes bibliographical references (leaves 40-42).
520			_aSummary: Proper management of a destination is of great significance because it will provide good quality of services that will give satisfaction to guest. People often travel to fulfill their needs satisfactory. It is important to understand that people will be satisfied base on the delivery of the products and services. This study assessed the level of customer satisfaction on the maintenance, safety and customer service in Rainforest Park Cebu. This study utilized the descriptive-correlation survey method in gathering data from 60 respondents who visited the rainforest park Cebu. There were 29 males and 31 females that were aged between 15-40 years old. The investigation utilized simple percentage, weighted mean and chi-square test independence. Findings revealed that the majority of the respondents were single, 21-25 years old, and female. The respondents were highly satisfied with the customer service provided by the staff and they were satisfied with the maintenance of the facilities and safety and security in the area. There was no significant relationship between the profile of the respondents and customer level of satisfaction. Therefore, the null hypothesis was accepted. So there should be a firm establishment of rules ad regulations in Rainforest Park Cebu regarding the safety of the tourists and upkeep maintenance of animal cages.
541			_xRene Osorno _yHRM and Tourism _zTourism
546			_aEnglish
700			_aIgot, Mhayette S.
700			_aMuertigue, Justine Monica M.
700			_aOrada, Lara S.
700			_aHalasan, Joy L.
942			_2ddc _cTHE
998			_cmariz[new] _d07/09/2018
998			_cCharmaine[edited] _d06/11/2019
999			_c8674 _d8674