000			02347nam a22003017a 4500
003			OSt
005			20190716134400.0
008			190403b xxu||||| |||| 00| 0 eng d
040			_aUniversity of Cebu- Banilad _cUniversity of Cebu- Banilad
100			_aHalina, Mary Grace,
245			_aCustomers experience in a restaurant / _cMary Grace Halina [and three others].
260			_aCebu City : _bUniversity of Cebu, _c2018.
300			_aiv, 65 leaves :
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
501			_aTheses (Degree of Bachelor of Science in Hotel and Restaurant Management) -- University of Cebu- Banilad, 2018.
520			_aSummary: The restaurant industry id one of the developing food service industries in the work as the quantity of meals eaten outside the home keep rising. Customer Service is the foundation of an effective restaurant, however, what this implies precisely is frequently left open to elucidation. What makes for a unique and wholesome dining experience differs i incredibly by the customer's experience that probably going to leave them with a decent taste in their mouth. This study aims to determine the customer's experience in a restaurant. The respondents are the 50 customers from Ampersand and Banana leaf respectively. The study applied descriptive- correlation research design and and used stratified sampling. The statistical tool used was the simple percentage for the profile of the respondents, weighted mean and Chi- square test of independence. The research- made questionnaire was used in gathering data of the 50 customers from analyzed and interpreted. The findings show that most of the respondents were female, married and are 26-35 years old age. Overall, the respondents perceived that they were satisfied in each of the chosen restaurant based on their experience. Therefore, the restaurant gave importance to how their customer's experience in the restaurant, it has helped them gain customers' loyalty.
541			_xRene Osorno _yHRM and Tourism _zHRM
546			_aEnglish
700			_aFaller, Lyslee Ann,
700			_aCornejo, Charles,
700			_aSanjorjo, Manilyn,
942			_2ddc _cTHE
998			_cKristine[new] _d04/03/2019
998			_cCharmaine[edited] _d06/21/2019
999			_c9999 _d9999